Shipping policy
SHIPPING POLICY
Last updated: June 2026
Thanks for shopping with Planet Bounce! 🎈 We want to make sure your party supplies arrive safely and on time. Here's everything you need to know about our delivery and shipping options.
📦 Standard Shipping (Australia-wide)
We ship from our store at 34 Laurel St, Whittlesea VIC 3757.
| Weight | Rate |
|---|---|
| 0–3 kg | AUD $20.00 |
| 3–5 kg | AUD $30.00 |
Estimated delivery timeframes:
- Metro Melbourne: 1–3 business days
- Regional Victoria: 3–5 business days
- Interstate (other states/territories): 5–10 business days
Please note that delivery times are estimates and may vary during peak periods (school holidays, Christmas, Easter, and major events).
🚚 Local Delivery Zones
We offer direct local delivery to the following areas.
| Delivery Zone | Areas Covered | Rate |
|---|---|---|
| Zone 1 | Doreen, Mernda, Yan Yean & Upper Plenty | AUD $25.00 |
| Zone 2 | Epping, Wandong, South Morang, Wallan, Mill Park, Kinglake West, Wollert, Hurstbridge & Beveridge | AUD $30.00 |
| Zone 3 | Kilmore, Kinglake, Lalor, Greensborough, Bundoora & Craigieburn | AUD $35.00 |
| Zone 4 | Thomastown, Somerton, Flowerdale, Yea, Broadford & Pyalong | AUD $40.00 |
Local delivery is available on selected days. We'll be in touch to confirm your delivery window once your order is placed.
📋 Conditions & Restrictions
- Orders are processed on business days (Monday–Friday, excluding public holidays).
- We are unable to deliver to PO Boxes for local delivery orders.
- Fragile items (including large balloon arrangements) may require special packaging — this will be noted at checkout where applicable.
- Planet Bounce is not responsible for delays caused by courier services once your order has been dispatched.
- If you're ordering balloons, please note that helium-filled balloons are available for in-store pickup or local delivery only and cannot be shipped via standard post.
📬 Order Tracking
Once your order has been dispatched, you'll receive a confirmation email with tracking details (where applicable).
💬 Delivery Enquiries
Have a question about your delivery? We'd love to help!
- Email:Â hello@planetbounce.info
- Phone:Â 03 9017 6521
- In store:Â 34 Laurel St, Whittlesea VIC 3757
Our team is available Monday–Friday during business hours. For urgent party emergencies 🎉, please call us directly!